Privacy Policy

Last updated: March 18, 2026

This Privacy Policy describes how RetireWise Malaysia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy outlines our practices regarding information collection, usage, and your rights.

Information We Collect

We collect various types of information to provide and improve our services. When you register an account or use our platform, we gather personal details such as your name, email address, and contact information. We also collect usage data about how you interact with our website, including pages visited, time spent, and features accessed.

Additionally, we collect information through cookies and similar technologies to enhance your browsing experience. This data helps us understand your preferences and optimize our retirement planning resources. If you contact us directly, we collect any information you provide in your messages to respond appropriately.

How We Use Your Information

We use your personal information to deliver our services, including providing retirement planning tools, EPF contribution guidance, and pension awareness resources. Your data helps us personalize your experience, offer relevant retirement income estimates, and provide age-based financial milestone recommendations tailored to your needs.

We also use your information to communicate with you about updates, improvements, and new features. With your consent, we may send educational content about retirement planning in Malaysia. Your information allows us to analyze usage patterns and continuously improve our platform’s functionality and user experience.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. We respect your privacy preferences and allow you to control how your data is used. You may opt out of receiving promotional communications by adjusting your account settings or contacting us directly with your preferences.

You can also request a copy of all personal information we hold about you. If you believe your information has been misused, you have the right to lodge a complaint. We will respond to your requests within a reasonable timeframe and take appropriate action to address your concerns.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and track how you use our platform. These small files are stored on your device and help us remember your preferences and login information. Cookies enable us to provide personalized retirement planning recommendations and measure the effectiveness of our educational content.

You can control cookie settings through your browser preferences. Some cookies are essential for our platform to function properly, while others are optional and enhance functionality. Please note that disabling certain cookies may affect your ability to access some features of our retirement planning tools.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption and security protocols to safeguard your data during transmission and storage. We regularly review and update our security practices to address emerging threats.

Our team has access to your information only on a need-to-know basis, and we maintain strict confidentiality standards. While we strive to protect your data, no system is completely immune to security risks. We encourage you to use strong passwords and report any suspicious activity immediately.

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share information with trusted service providers who assist us in operating our website and delivering our services. These partners are bound by confidentiality agreements and are prohibited from using your information for their own purposes.

We may disclose information if required by law or to protect our rights, privacy, safety, or property. In such cases, we will provide notice where legally required and cooperate with relevant authorities. Your information remains protected even when shared with necessary third parties.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on our website with a revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes that affect how we use your existing information, we will notify you via email or through a prominent notice on our platform. Your continued use of our services following any updates constitutes your acceptance of the revised Privacy Policy.